Refund policy

🔄 Return & Refund Policy

Last updated: [Add Date]

Thank you for shopping with [Your Store Name]. We aim to provide the best quality products and a smooth shopping experience.

🔁 Returns

We accept returns under the following conditions:

Return request must be raised within 7 days of delivery

The product must be:

Unused

In original packaging

In the same condition as received

❌ Non-Returnable Items

Due to the nature of certain products, we do not accept returns on:

Hygiene-related products

Personal care items

Plastic-use products that come in contact with the body (such as nasal bottles, etc.)

📌 This is to ensure safety, hygiene, and product integrity for all customers.

💸 Refunds

Once your return is received and inspected:

You will be notified of approval or rejection

If approved, refund will be processed within 5–7 business days

Refund will be issued to:

Original payment method

Or bank transfer (for COD orders)

🔄 Replacement Policy

We provide free replacement in the following cases:

Product received is damaged

Wrong item delivered

📌 You must report this within 48 hours of delivery with photo/video proof.

🚚 Return Shipping

If the issue is from our side → We cover shipping cost

For other eligible returns → Customer bears return shipping charges

❗ Order Cancellation

Orders can be cancelled within 12 hours of placing the order

Once shipped, cancellation is not possible

⚠️ Late or Missing Refunds

If you haven’t received your refund:

Recheck your bank account

Contact your bank/payment provider

Still not received? Contact us

📞 Contact Us

Email: arfat@projectdesi@gmail.com

Phone/WhatsApp: 9022307662